Before pasting text from a Word document, Excel spreadsheet, or other website, make sure you click the Edit tab at the top left of the WCMS text editor, and select Paste as text from the drop-down menu.

An invalid XML error happens after you add your content to a page, news, or event. This error will prohibit you from submitting or saving a draft until you fix the error.

The most common error is not "pasting as text" when you copy from Microsoft Word. Microsoft adds their code to text without you seeing a change and does not work with the WCMS.

Special characters should be avoided like the ampersand.

Make sure you click the Edit tab at the top left of the WCMS text editor, and select Paste as text from the drop-down menu.

An example error is: Invalid XML: The prefix "o" for element "o:p" is not bound.

The College WCMS Framework requires uploaded images to be certain dimensions. If your images are the wrong width or height in pixels, they might show up stretched, skewed, too large, or too small. View the complete list of image dimensions.

When you update a person's profile, you'll also have to re-publish any pages that person's profile appears on, such as faculty list pages.

Most of the time, you can fix this problem by publishing the entire folder of people, such as about/faculty.

Your site's navigation needs to be re-published before you'll see your new page. Send us an update request.

Your site's navigation needs to be re-published before you'll see your updated page name. Send us an update request.

Make sure you've published your changes.

Keep in mind that you must check the Live box on the publish page to make your changes appear on your public website.

Sometimes, your browser might be saving an older version of your page or document. Try forcing your browser to refresh:

• PC: CTRL + F5
• Mac: Command + Shift + R

Sometimes, the browser won't load a document like a PDF or spreadsheet if there are spaces or special characters in the URL.

Check to make sure that your document's File Name only contains letters, numbers, and dashes.

• Incorrect: My PDF File.pdf
• Correct: my-pdf-file.pdf

If your document contains spaces or special characters, you'll need to rename and re-publish it. You'll also need to re-publish any pages that link to the document.

The error might include mysterious words like reference to entity and must end with delimiter.

In most cases, this error is caused by an ampersand in one of your headers, text blocks, or captions. Replace any ampersands in text with the word "and."